Refund policy
Refund and Returns Policy
At Soma Soap, we want you to be satisfied with your purchase. This Refund and Returns Policy explains when and how products purchased through our website may be returned or refunded.
Nothing in this policy limits or excludes any mandatory consumer rights that apply under applicable law.
1. 30-Day Return Period
You have 30 days from the date of delivery to request a return.
To be eligible for a return, you must contact us within this 30-day period at:
After the 30-day period has expired, we may refuse the return unless a longer period is required by applicable law.
2. Return Shipping Costs
Unless otherwise required by applicable law, the customer is responsible for all costs associated with returning an item, including return postage, shipping, customs charges, duties, taxes, and any other costs incurred in sending the product back to us.
We strongly recommend using a tracked shipping service. Soma Soap is not responsible for products lost or damaged while being returned to us.
3. Condition of Returned Products
To be eligible for a voluntary return, products must be returned:
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Unused and in their original condition.
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Unopened and with any original seals intact.
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In their original packaging, where applicable.
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Without damage, stains, odors, marks, or signs of use.
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With all accessories, components, labels, and promotional materials included.
Opened, used, damaged, altered, or otherwise unsuitable products may not be accepted for a voluntary return, except where applicable law provides a mandatory right to return such products.
Due to hygiene and safety considerations, certain products may not be eligible for return once their protective seal has been opened, where permitted by applicable law.
4. Bundles, Packs and Sets
When products are purchased as part of a bundle, pack, set, multi-buy promotion, or other combined offer, the purchase is considered a single promotional transaction.
Partial returns of individual products from a bundle or promotional pack are not accepted, unless required by applicable law.
If you wish to return a bundle or pack, the complete bundle or pack must be returned, including all products, components, accessories, and promotional items included in the original purchase.
Where a bundle discount was applied, the refund will be calculated based on the applicable bundle terms and not by treating each product as if it had been purchased separately.
If a promotional gift or free product was included with the purchase, it must also be returned where required for the refund to be processed.
5. How to Request a Return
Before sending anything back, you must contact us at info@somasoap.store and provide:
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Your order number.
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The name used for the order.
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The product(s) you wish to return.
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The reason for the return.
Do not send products to an address without first receiving return instructions from us.
Returns sent without prior authorization may be delayed or may not be processed.
6. Inspection of Returns
Once we receive your returned product, we may inspect it to determine whether it meets the requirements of this policy.
If the returned product does not meet the applicable return requirements, we reserve the right to:
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Refuse the return;
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Refuse a refund;
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Deduct the reduction in value from the refund, where permitted by applicable law; or
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Return the product to the customer at the customer's expense.
7. Refunds
Once an eligible return has been received and inspected, we will process any approved refund.
Refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
We are not responsible for delays caused by payment providers or financial institutions.
8. Original Shipping Costs
Where a customer voluntarily returns an order, original shipping costs are non-refundable, except where applicable law requires otherwise.
Where applicable law provides a statutory right of withdrawal and requires reimbursement of standard outbound delivery costs, such reimbursement will be handled in accordance with that law.
Additional costs resulting from choosing a more expensive delivery method will not be reimbursed where the law permits us to exclude them.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or materially different from what you ordered, please contact us at info@somasoap.store as soon as possible.
Please provide your order number and, where appropriate, photographs or other evidence showing the issue.
We will assess the situation and provide the appropriate remedy required by applicable law, which may include a replacement, repair, refund, or other appropriate solution.
This section does not affect any statutory consumer guarantees or legal rights that apply to defective or non-conforming products.
10. Lost or Damaged Returns
The customer is responsible for the product until the returned package is received by Soma Soap.
If you choose to return an order, we strongly recommend using a tracked and insured shipping service.
Soma Soap is not responsible for returns that are lost, stolen, or damaged during transit to us, except where applicable law provides otherwise.
11. Exchanges
We do not guarantee exchanges.
Where an exchange is requested, Soma Soap may instead process the return and refund and require the customer to place a new order, subject to applicable law and product availability.
12. Promotional Discounts and Refunds
If a discount code, promotional offer, bundle discount, free gift, or other promotion was applied to an order, the refund will be calculated according to the terms of the applicable promotion.
A refund does not necessarily restore promotional eligibility.
If returning products causes the original conditions required for a discount or promotion to no longer be met, Soma Soap may recalculate the refund accordingly, where permitted by applicable law.
13. Non-Returnable Items
Where permitted by applicable law, the following may not be eligible for return:
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Products that have been opened or used where hygiene or health considerations prevent resale.
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Products with broken protective seals where the law permits exclusion.
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Personalized or custom-made products.
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Gift cards or other non-refundable items where legally permitted.
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Products damaged after delivery due to misuse, improper handling, or failure to follow product instructions.
Mandatory consumer rights remain unaffected.
14. Statutory Right of Withdrawal
If you are a consumer located in a jurisdiction where a statutory cooling-off or withdrawal period applies, you may have additional rights that cannot be excluded by this policy.
For consumers in the European Economic Area, where the statutory right of withdrawal applies, the applicable withdrawal period is generally 14 days from delivery, subject to legal exceptions.
Where a customer exercises a statutory right of withdrawal, the applicable legal requirements regarding returns, refunds, return shipping costs, and the condition of the goods will apply.
15. Misuse of Returns Policy
Soma Soap reserves the right to investigate and take appropriate action where we reasonably believe that a customer is abusing the returns or refund system, including repeated returns, fraudulent claims, false damage reports, unauthorized payment activity, or other dishonest conduct.
Any action taken will be subject to applicable law.
16. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
Because orders may be processed quickly, we cannot guarantee that a cancellation request can be accommodated before processing or shipment.
Once an order has been processed or shipped, our standard return procedure may apply.
17. Contact
For any questions regarding returns, refunds, cancellations, or exchanges, please contact:
Soma Soap
Email: info@somasoap.store
We reserve all rights not expressly granted under this policy, subject to applicable consumer protection laws and other mandatory legal requirements.